Not open for general onboarding yet. Join the list and we'll reach out when we're bringing on new teams.

Terms of Service

Last updated 29 July 2026 · These terms govern your use of Site OS.

Plain summary. You subscribe by active jobsite. Your data stays yours, and you can take it with you. We keep the service running and secure; you keep your account credentials safe and your records accurate. Neither of us is liable for the other's business decisions.

1. Agreement

These Terms are a contract between Site OS ("we", "us") and the organization that subscribes to the Service ("you", "Customer"). By creating an account, accepting an invitation, or using the Service, you agree to them. If you're accepting on behalf of a company, you confirm you're authorized to bind it.

The Service means the Site OS application at app.runsiteos.com, the marketing site, the optional browser extension, and the optional desktop time-capture agent.

2. Accounts and access

  • You're responsible for the accuracy of your account information and for all activity under your users' credentials.
  • Your administrators control who in your organization has access and what they can see. Configuring those permissions correctly is your responsibility.
  • Notify us promptly at get in touch if you believe an account has been compromised.
  • Users must be at least 16 years old and acting in a business capacity.

3. Subscriptions, fees and billing

  • Subscriptions are priced by active jobsite, meaning a project you are currently posting costs to. Users are unlimited. Closed projects remain readable and don't count toward your plan limit.
  • Fees are billed in advance, monthly or annually, and are non-refundable except where required by law or expressly stated in an order form.
  • If your active jobsite count exceeds your plan, we'll contact you to move to the appropriate tier rather than cutting off access.
  • We may change pricing with at least 30 days' notice before your next renewal. You may cancel before the change takes effect.
  • Overdue accounts may be suspended after written notice. We will not delete your data during a suspension for non-payment.
  • Payments are processed by a third-party payment processor. We don't store your card details.

4. Your data

  • You own your data. Everything your organization enters or uploads (projects, bills, invoices, releases, contracts, timesheets, logs, photos, documents) remains yours.
  • You grant us a limited license to host, process, transmit and display that data solely to provide and support the Service.
  • Export. You can request a machine-readable copy at any time during your subscription and for 90 days after it ends.
  • Retention after termination. We retain your data for 90 days after termination, then delete it from active systems. Tell us in writing if you need a longer period, or if you need a litigation hold placed on it.
  • We handle personal information as described in our Privacy Policy, which forms part of these Terms.

Records that outlive the job. Daily logs, photos, timesheets and safety-related entries in the Service may become evidence in a construction defect claim, a payment dispute, a workers' compensation matter, or an OSHA proceeding, often years later. Determining your own retention obligations, and preserving records when a dispute is reasonably anticipated, is your responsibility. We'll support a retention schedule you specify in writing.

5. What the Service does and does not do

Site OS helps you organize construction financial and operational records. It is a tool, not a professional adviser. Specifically:

  • Not accounting. The Service is not a general ledger and is not a substitute for your accounting system or your accountant. Where you use the QuickBooks bridge, it fills a form for your review. It does not post entries on your behalf.
  • Not legal advice. Lien waiver and release documents generated by the Service follow the statutory forms and are provided as drafting assistance. Whether a particular release is correct for a particular payment, and whether it is executed and served properly, is a legal determination. Have counsel review your process.
  • Not a compliance guarantee. Insurance, license and compliance tracking reflects the data in your account. It does not verify a third party's actual coverage status, and it isn't a substitute for obtaining current certificates.
  • Automated extraction is a suggestion. AI-assisted document reading and coding must be reviewed by a person before you rely on it. You remain responsible for the accuracy of what you post, approve, bill and pay.

6. Acceptable use

You agree not to:

  • Use the Service unlawfully, or to store or transmit malicious code.
  • Attempt to access another organization's data, probe or circumvent access controls, or conduct security testing without our prior written permission.
  • Reverse engineer, resell, sublicense or white-label the Service except under a written agreement with us.
  • Upload personal information you don't have a lawful basis to process, or use the Service to monitor employees in a way that isn't disclosed to them and permitted where they work.
  • Place unreasonable load on the Service, including automated scraping or bulk requests outside documented interfaces.

7. Third-party services

Integrations you enable (QuickBooks Online, DocuSign, AI providers, mapping and address lookup, email delivery) are governed by their own terms. We're not responsible for a third-party service's availability, accuracy, or handling of data once you direct us to send it there.

8. Availability and support

We aim to keep the Service available continuously, and we perform maintenance with as little disruption as we can manage. We do not offer a contractual uptime commitment on standard plans; an availability commitment can be agreed in an enterprise order form.

Support is provided by email at get in touch during business hours.

9. Intellectual property

We own the Service, including its software, design and documentation. These Terms grant you a non-exclusive, non-transferable right to use it during your subscription. Feedback you send us may be used to improve the Service without obligation to you, and we won't identify you as its source without your permission.

10. Confidentiality

Each of us may receive information the other treats as confidential. We'll each use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to people who need it and are bound to similar obligations, or where legally compelled.

11. Term and termination

  • These Terms run for the length of your subscription and renew automatically unless cancelled before the renewal date.
  • You may cancel at any time, effective at the end of your current billing period.
  • We may suspend or terminate for material breach, including non-payment or a violation of Section 6, after written notice and a reasonable chance to fix it, or immediately where continued use presents a security or legal risk.
  • On termination, your access ends and Section 4 governs your data.

12. Disclaimers

Except as expressly stated here, the Service is provided "as is" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted or error-free, or that automated extraction, matching or document generation will be accurate in every case.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, or loss of data or goodwill, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these Terms is limited to the fees you paid us in the 12 months preceding the claim.

These limits don't apply to your obligation to pay fees, to either party's liability for gross negligence, willful misconduct or fraud, or to anything that cannot be limited by law.

14. Indemnification

You'll defend and indemnify us against third-party claims arising from your data, your use of the Service in breach of these Terms, or your violation of law. We'll defend and indemnify you against third-party claims that the Service, as provided by us, infringes their intellectual property rights.

15. Changes to these Terms

We may update these Terms. For material changes, we'll notify account administrators by email at least 30 days before they take effect. Continuing to use the Service after that date means you accept the updated Terms.

16. General

  • Governing law. These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Disputes will be brought in the state or federal courts located in California, and each party consents to that jurisdiction.
  • Assignment. Neither party may assign these Terms without the other's consent, except in connection with a merger or sale of substantially all assets.
  • Severability. If a provision is unenforceable, the rest stays in force.
  • Entire agreement. These Terms and any signed order form are the whole agreement between us on this subject.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.

17. Contact

Questions about these Terms: get in touch.